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Embroidery Warehouse — Privacy Policy


1. Overview2. Information We Collect3. How We Use Your Information4. How We Share Your Information5. Data Storage & Security6. Payment Information

1. Overview

 At Embroidery Warehouse, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website, placing an order, or communicating with our team.

By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

 We collect personal and non-personal information to process your orders, provide better customer service, and improve our website.

Information you provide directly includes:

  • Name, company name, and contact details (email, phone number, shipping/billing address)
  • Payment information (credit/debit card, billing address, or payment confirmation)
  • Artwork, logos, or custom designs submitted for production
  • Communication details (emails, inquiries, messages, feedback)

Information collected automatically includes:

  • Device information (browser type, operating system, IP address)
  • Usage data (pages visited, time spent on site, referring websites)
  • Cookies or similar technologies that help us personalize your experience

You can disable cookies through your browser settings, but doing so may limit some site functionality.

3. How We Use Your Information

We use your information only to serve your order and improve your experience with us. This includes:

  • Processing and fulfilling orders (production, payment, shipping)
  • Communicating about your order status, quotes, and support inquiries
  • Providing digital proofs, samples, and artwork approvals
  • Sending promotional updates or special offers (only if you opt in)
  • Improving our website, customer experience, and marketing efforts
  • Complying with legal obligations (tax, accounting, fraud prevention)

We will never sell, rent, or trade your personal information to third parties.

4. How We Share Your Information

We only share information when necessary to complete your order or comply with legal requirements. This includes:

  • Shipping carriers (UPS, FedEx, USPS, freight partners) to deliver your order
  • Payment processors to securely complete transactions
  • IT service providers who host our website or manage data backups
  • Design/production vendors when subcontracted (only under confidentiality agreements)
  • Legal authorities if required by law or in response to valid legal processes

Each third party is required to use your information only for the specific service they provide.

5. Data Storage & Security

We take data protection seriously. Your personal information is stored on secure servers using encryption and firewall protection.

Our safeguards include:

  • SSL encryption on all transactions
  • Secure payment gateways that meet PCI compliance
  • Restricted employee access to customer data
  • Regular system monitoring and data backups

While we take every reasonable precaution, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we will promptly notify affected users in the event of a data breach.

6. Payment Information

All online payments are processed through secure third-party payment gateways (such as Stripe, PayPal, or similar).

We do not store or have access to your full credit card details. Only encrypted transaction confirmations are retained for recordkeeping.

For offline transactions (phone or in-person orders), payment details are handled securely and never stored beyond what’s necessary to process the order.

7. Retention of Data

We retain order and contact information as long as necessary to:

  • Fulfill your orders and provide customer support
  • Comply with tax, accounting, and legal obligations
  • Maintain accurate business records

If you wish to have your personal data deleted after your order is complete, you may request it (see Section 10).

8. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality and measure performance.

Cookies help us:

  • Remember your preferences (e.g., saved cart items)
  • Understand how visitors use our site
  • Provide a faster, more personalized experience

You may choose to disable cookies, but some site features (like checkout or saved designs) may not work correctly.

9. Email & Marketing Communications

You may receive order confirmations, shipping updates, and important notifications automatically.

We may also send occasional promotional emails — but only if you’ve opted in.

You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly at info@embroidery-warehouse.com.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of your personal data
  • Correction: Request updates to incorrect or outdated information
  • Deletion: Request that we delete your personal information (unless required for legal or transactional purposes)
  • Opt-Out: Withdraw consent from marketing communications

To exercise any of these rights, contact us at info@embroidery-warehouse.com with your request and proof of identity.

11. Children’s Privacy

Our services are not directed toward children under 13.

We do not knowingly collect personal data from minors. If you believe your child has provided information to us, please contact us immediately and we will delete it.

12. Links to Other Websites

Our website may include links to external sites (e.g., suppliers, social media, or payment providers).

We are not responsible for the privacy practices or content of those websites. Please review their privacy policies when visiting them.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect business, legal, or technical changes.

Any updates will be posted on this page with the revised “Last updated” date. Continued use of our website indicates your acceptance of the updated policy.

14. Contact Us

If you have questions, need expedited shipping, or wish to request a custom freight quote, please contact our Shipping & Fulfillment team:

Embroidery Warehouse

We are committed to transparency and will communicate with you proactively about delays, changes, or shipping anomalies.